My services
A structured approach to building controlled and sustainable operating models
I work with organizations when they need to clarify, structure, or evolve their operating models and business processes – particularly across customer experience, marketing & sales, and transformation initiatives.
The goal is to help them regain control and coherence, while ensuring strong team adoption and delivering tangible performance impact.
1. Scoping & Diagnostics
Clarify before acting. I step in early to help you choose the right direction and make informed decisions.
- Analysis of existing frameworks and pain points,
- Identification of automation opportunities and limitations,
- Clarification of business objectives, constraints, and risks,
- Prioritization of topics to be addressed.
2. Design & Structuring
Turning intent into solid foundations. I design frameworks that are coherent, easy to understand, and maintainable over time.
- Structuring flows, rules, and interactions,
- Defining roles, decision points, and interfaces,
- Aligning business objectives, tools, and real‑world usage,
- Taking both customer experience and team experience into account.
3. Controlled implementation & automation
From design to operational execution. I implement and automate processes directly within your tools, with a strong focus on robustness, coherence, and long‑term control.
- Workflow and automation implementation,
- Marketing and CRM tool configuration,
- Integration of existing systems,
- Reasoned use of no‑code and AI building blocks,
- Documentation and safeguarding of the overall setup.
4. Adoption & Continuous Improvement
Embedding control over time. I support you in avoiding the “one‑off project” effect and anchoring solutions into the organization’s day‑to‑day operations.
- Definition of actionable indicators,
- Implementation of governance and continuous improvement loops,
- Support for teams in adopting and evolving the solutions,
- Knowledge transfer and capitalization of best practices.
AI Services & Expertise
My services include the use of AI and no‑code tools when they create extra value.
I integrate AI capabilities into the solutions I design and deploy to support business processes and day‑to‑day team operations, from initial discovery and framing through to operational implementation.
This includes combining automation platforms such as Make and n8n, data, and AI capabilities (content generation, summarization, decision support) within secure, documented, and manageable workflows.
The goal is to integrate AI in the right place and at the right level, within solutions that are genuinely adopted.
